OL2000: Outlook 97 Will Not Start After Returning from Outlook 2000 (IMO)

ID: Q222313

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

After installing Microsoft Outlook 2000 in Internet Mail Only mode as an upgrade from Outlook 97, and then returning to Outlook 97, you receive the following error when attempting to run Outlook:

Unable to open your default mail folders. An unexpected error has occurred. MAPI was unable to load the information services Pstprx.dll. Be sure the service is correctly installed and configured.

CAUSE

The original profile used with Outlook 97 contains information that has been changed in the Outlook 2000 account configuration.

RESOLUTION

Rebuild the Outlook 97 profile.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

When Outlook 2000 Internet Mail Only is set up, the profile (account) information is migrated from the existing Outlook 97 profile. The profile is renamed "Microsoft Internet Mail Settings." These settings are not converted back when Outlook 97 is reinstalled.

NOTE: In rare cases it may be necessary to replace the existing Personal Folder, also.

REFERENCES

For additional information about using profiles in Outlook, please see the following articles in the Microsoft Knowledge Base:

Q195478 OL2000: (CW) User Profiles and Information Services

Q162203 OL97: User Profiles and Information Services

Additional query words: OL2K ol97

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug