OL2000: (IMO) Application Error on Exit After Completing the Internet Connection Wizard

• Microsoft Outlook 2000
• Microsoft Windows NT Workstation version 4.0

SYMPTOMS

The first time you quit Outlook you may receive the following error message:

Application Error
The instruction at 0x77f8882f referenced memory at 0x00000018. The memory could not be read. Click 'OK' to terminate the application.

CAUSE

This problem only occurs on Microsoft Windows NT 4.0 with Service Pack 4 or earlier. This problem can occur if, during the first run of Outlook you follow the Internet Connection Wizard (ICW) to configure your internet e-mail account, and when prompted to restart your computer you choose No. When you quit Outlook for the first time, you may receive the error message mentioned.

RESOLUTION

Restarting your computer corrects the problem.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

The problem occurs when Outlook calls the Windows NT Remote Access Service (RAS) API, if the Remote Access Service Manager (RASMAN) service is not running. RASMAN cannot start until the system restarts because it is not loaded into memory.

Additional query words: OL2K

Keywords :
Version : WINDOWS:2000; winnt:4.0
Platform : WINDOWS winnt
Issue type : kbbug