OL2000: (CW) Outlook Stops Responding After Opening Word RTF E-mail Message

ID: Q222359

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

When you receive a Rich Text formatted message created with Microsoft Word as the e-mail editor, your system may stop responding, or system response may be slow until you force Outlook.exe to shut down in the Task Manager.

CAUSE

This problem occurs with messages that contain an OCX control embedded inside a table, under the following conditions:

You are using Outlook in Corporate or Workgroup (CW) configuration.

You copy an HTML page that contains a table with an embedded OCX control.

You create a new Rich Text formatted message using Word as your e-mail editor.

You paste the HTML page into the new message.

You send the message and the recipient opens the message.

RESOLUTION

To avoid this problem, use HTML as your e-mail format when pasting HTML pages into new Word e-mail messages.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug