OL2000: (CW) Rules Act Differently After Converting to Rules Wizard

ID: Q222371

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

After upgrading from the Inbox Assistant to the Rules Wizard, your rules may not behave as expected.

CAUSE

The sequence in which rules are applied is different between the Inbox Assistant and the Rules Wizard.

RESOLUTION

Reorder the rules in the rules list or if necessary, rewrite the rules.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

Some rules are client-only rules (client-side rules), meaning they are only applied when Outlook is running. Others are server rules (server-side rules), meaning they are applied on the server before the message is sent to Outlook, so Outlook does not have to be running for these rules to be applied. Client-side rules are identified by the designation (client-only) at the end of the rule name. All other rules listed are server-side rules.

Client-side Rules

An example of a client-side rule would be one that moves an incoming message from your server-based Inbox to a folder in your personal folders (PST) file, on your computer. This rule is applied only when Outlook is running, because the PST is not available unless Outlook is running.

Server-side Rules

An example of a server-side rule would be one that moves an incoming message from your server-based Inbox to another folder located on the server. This rule can be applied whether Outlook is running or not, because both the Inbox and the target folder are located on the server.

The Inbox Assistant applies rules in the order they are listed in the rules list without regard to whether the rule is client-side or server-side. The Rules Wizard applies all server-side rules first, in the order they are listed, and then applies all client-side rules in the order they are listed, even though the two rule classes may be intermingled in the rules list.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug