OL2000: (CW) Eudora Addresses Aren't Imported to Personal Address Book

ID: Q222390

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

When you attempt to import addresses from Internet e-mail programs, such as Eudora, to the Personal Address Book (PAB) using the Outlook Import/Export Wizard, the addresses are placed in Contacts instead of the PAB.

CAUSE

This behavior occurs when your profile has the Outlook Address Book selected as the primary address source.

RESOLUTION

To import to the Personal Address Book, make the PAB the primary address source. To do this, follow these steps:

On the Tools menu, click Services and click the Addressing tab.

In the Keep personal addresses in list, click Personal Address Book.

Click OK and then quit Outlook.

After restarting Outlook, run the Import/Export Wizard to import the Eudora addresses.

MORE INFORMATION

Although Microsoft Outlook 2000 provides support for the PAB for backward compatibility, Outlook adds all imported addresses to the Outlook Address Book by default, because it is the default primary address source.

For more information about upgrading from other e-mail programs, please see the following article in the Microsoft Knowledge Base:

Q203278 OL2000: Mail Programs That Outlook 2000 Will Upgrade

Additional query words: OL2K netscape messenger express

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb