OL2000: Task Is Associated with Multiple Contacts

• Microsoft Outlook 2000

SYMPTOMS

When you associate a task with one of your contacts, the task may also automatically be associated with other contacts.

CAUSE

This problem can occur when you create multiple contacts by copying the information from an existing contact instead of creating the new contacts manually. When you copy an entire contact and then change some of the information, such as the name, tasks associated with one contact are also associated with the new contact.

RESOLUTION

To resolve this problem do not copy a contact and use that information to create a new contact. Instead, create each contact manually by pointing to New on the File menu, and then clicking Contact. Type all of the new information, and then click Save and Close. This ensures the new contact's properties are unique.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

If you copy a contact to create another contact, even when you change some information, both contacts have the same properties. In other words, if you associate a task with contact 1, and then associate a different task with contact 2, both tasks show up on the activities page of both contacts.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug