OL2000: Error Message: "The specified protocol is unknown." When You Click a Folder in Outlook Today

• Microsoft Outlook 2000

SYMPTOMS

When you are in the Outlook Today folder and you click a folder to open it, you may receive the following error message:

Microsoft Internet Explorer

Internet Explorer cannot open the Internet site
outlook:\\Mailbox-<mailboxname>\<foldername>.
The specified protocol is unknown.

CAUSE

This problem occurs when the folder name contains any of the following characters:

<, >, /, or \

RESOLUTION

If you include a folder link on the Outlook Today page, avoid using these characters in the folder name.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug