OL2000: (IMO) Problems with Fax Integration Fixed with Update

ID: Q222414

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

You are using either WinFax Pro version 9.x, or Symantec Fax Starter Edition with Outlook and encounter either of the problems described in the "More Information" section.

NOTE: Some Sony VAIO computers ship with WinFax Basic Edition pre-installed, This is similar to Symantec Starter Edition. The WinFax Basic Edition, installed by Sony, appears as WinFax Pro in the Install/Uninstall tab of Add/Remove Programs. It appears as WinFax Basic Edition on the Programs menu. This may cause confusion as it may appear that three different versions of WinFax are installed if Outlook 2000 Internet Mail Only (IMO) is installed after the purchase of the computer. You will receive the looping message as mentioned in Problem II in this article. One of the fax products must be removed for faxing to operate correctly.

RESOLUTION

The problems in the "More Information" section have been identified by Symantec Corporation as problems with WinFax Pro. To correct these problems, contact Symantec Technical Support for WinFax Pro. Updates and more information on WinFax Pro can be found at the following Web site:

www.symantec.com

MORE INFORMATION

Problem I

You are using WinFax Pro 9.0 from Symantec, Corp. After initially installing Outlook without Symantec Fax Starter Edition, you elect to try the the Starter Edition and uninstall Winfax Pro. When you click New Fax Message on the Actions menu, nothing happens. When you click Options, on the Tools menu, and then click the Fax tab, the WinFax Pro setup screen appears, but does not function. You also find that you are unable to remove and then reinstall the Starter Edition using the Office Microsoft 2000 Windows Installer.

Problem II

You are using WinFax Pro version 9.02 from Symantec, Corp. After installing Outlook, you click New Fax Message, on the Actions menu, and the Windows Installer seems to install the Symantec Fax Starter Edition. After restarting Outlook to complete the installation, you receive the following message:

Outlook has detected that you have WinFax Pro installed on your computer. Symantec Fax Starter Edition will now be replaced by integration with the full-featured WinFax Pro.

After you click OK, you click New Fax Message, and are continually prompted to install Symantec Fax Starter Edition.

To resolve this problem, Symantec has released a patch that detects the presence of either WinFax Pro or Symantec Fax Starter Edition, and gives the user the choice of which program to integrate with Outlook.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

REFERENCES

For additional information about issues relating to interoperability between Winfax Pro and Outlook, please see the following article in the Microsoft Knowledge Base:

Q221201 OL2000: Outlook Will not Shut Down With Winfax Pro Installed

Additional query words: OL2K

Keywords : kb3rdparty
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb