OL2000: (IMO) FaxErr: "Error return code from CreateNamePipe=231"

ID: Q222430

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

When you send a fax in Outlook using Symantec Fax Starter Edition, you may receive the following error message:

Symantec Fax Starter Edition Port Starter

Error return code from CreateNamePipe=231

When you click OK, the first error is followed by a blank error message dialog box with the following title:

The Fax Receiver failed to start.

CAUSE

This problem can occur when Microsoft Office is installed with a path name over 80 characters long. Installing Office programs to run from a network server may produce a long path name. If you install Office to run all programs from the server, but run Outlook from your computer, you can still encounter this problem.

RESOLUTION

Install Office to a location with a shorter path name.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

Symantec Fax Starter Edition is not supported in a run from network configuration. If you want to use Symantec Fax Starter Edition, you must install it on your computer rather than attempt to use it from a server.

Additional query words: OL2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug