OL2000: Error Message "There was an error when printing started"

• Microsoft Outlook 2000

ERROR MESSAGE

There was an error when printing started.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSES

The Regional Settings for your computer may be corrupted.

The driver for your network printer may require that the printer port be captured.

The printer driver may be corrupted.

WHAT TO TRY

Reset the Regional Settings in the Control Panel

1. Click Start, point to Settings, and click Control Panel.



2. In Control Panel, double-click the Regional Settings icon.



3. On the Regional Settings tab, click to select a different setting from the list (there are several country settings that use English). Click OK.



4. Restart your computer.



5. In Control Panel, double-click the Regional Settings icon.



6. On the Regional Settings tab, click to select your original setting from the list, and click OK.



7. Restart your computer again.

Capture a Port for the Network Printer

1. Click Start, point to Settings, and click Printers.



2. Right-click the icon for your printer, and click Properties on the shortcut menu.



3. On the Details tab, click Capture Printer Port.



4. In the Device list, click to select a port that's not used by another printer.



5. In Path, type the network path to the printer, and then click OK.



6. In the Print To The Following Port list, click to select the port you chose in step 4, and then click OK.

Reinstall Your Corrupt Printer Driver

1. Click Start, point to Settings, and then click Printers.



2. Right-click your default printer, and click Delete on the shortcut menu. If asked if you want to remove extra files left on the system, click Yes.



3. Double-click the Add Printer icon and follow the instructions in the Add Printer Wizard to reinstall your printer driver. If asked if you want to replace existing files, click Yes.

MORE INFORMATION

For additional information about printing problems when using Microsoft Windows 95/98, please see the following article in the Microsoft Knowledge Base:

Q128345 Troubleshooting Printing Problems in Windows 95/98

Additional query words: OFF2000

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb