OL2000: Error Message "The server could not be found."

ID: Q223455

The information in this article applies to:

Microsoft Outlook 2000

ERROR MESSAGE

When you attempt to log on to your mail server, you receive one of the following errors:

The server could not be found.

-or-

Unable to connect to the server

-or-

The operation could not be completed because of an error on the network. Try to log on to the network again, and then repeat the operation.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSES

There is a configuration problem with your AT&T Worldnet mail account.

There is a configuration problem with your MCI Internet mail account.

There is a configuration problem with your Mindspring mail account.

There is a configuration problem with your MSN 2.5 mail account.

There is a configuration problem with your Sprynet mail account.

There is a configuration problem with your GTE mail account.

There is a configuration problem with your Compuserve mail account.

There is a configuration problem with your Whole Earth Networks mail account.

WHAT TO TRY

AT&T Worldnet Configurations

For additional information about using Outlook with AT&T Worldnet, please see the following articles in the Microsoft Knowledge Base:

Q196081 OL2000: (CW) Connection Error Using AT&T Internet Mail

Q196431 OL2000: (IMO) Connection Error Using AT&T Internet Mail

MCI Mail Configurations

For additional information about using Outlook with MCI Mail, please see the following articles in the Microsoft Knowledge Base:

Q195502 OL2000: (IMO) Connection Error Using MCI Internet Mail

Q195503 OL2000: (CW) Connection Error Using MCI Internet Mail

Mindspring Mail Configurations

For additional information about using Outlook with Mindspring, please see the following articles in the Microsoft Knowledge Base:

Q195780 OL2000: (CW) Connection Error Using MindSpring Internet Mail

Q195779 OL2000: (IMO) Connection Error Using MindSpring Internet Mail

MSN 2.5 Configurations

For additional information about using Outlook with MSN, please see the following articles in the Microsoft Knowledge Base:

Q195791 OL2000: (CW) Configuring Outlook for Use with MSN 2.5

Q196211 OL2000: (IMO) Configuring Outlook for Use with MSN 2.5

Sprynet Configurations

For additional information about using Outlook with Sprynet, please see the following articles in the Microsoft Knowledge Base:

Q197228 OL2000: (CW) Connect Error Using SPRYNET Internet Mail

Q197227 OL2000: (IMO) Connect Error Using SPRYNET

GTE Configurations

For additional information about using Outlook with GTE, please see the following articles in the Microsoft Knowledge Base:

Q197662 OL2000: Connection Error Using GTE Internet Mail

Compuserve Configurations

For additional information about using Outlook with Compuserve, please see the following articles in the Microsoft Knowledge Base:

Q195789 OL2000: (CW) Configuring CompuServe with Internet E-mail

Q197095 OL2000: (IMO) Configuring CompuServe with Internet E-mail

Whole Earth Networks Configurations

For additional information about using Outlook with Whole Earth Networks, please see the following articles in the Microsoft Knowledge Base:

Q196637 OL2000: Internet Mail Issue with Whole Earth Networks ISP

ERROR MESSAGE

CAUSE

Additional query words: OFF2000

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb