OL2000: Error Message "Could not open one or more attachments."

ID: Q223460

The information in this article applies to:

Microsoft Outlook 2000

ERROR MESSAGE

You may receive the following message when you open messages or attachments:

Could not open one or more attachments.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSES

You may need to change the security zone setting for attachments.
You may be running the iRiS AntiVirus software.

WHAT TO TRY

Change the Attachment Security Zone Settings

To change your attachment security zone setting, follow these steps:

On the Tools menu, click Options.

Click the Security tab.

Click Attachment Security.

High security (recommended for all users) will warn you of potential security issues with attachments.

None (not recommended) offers no protection from potential security problems. Use this setting only if you are sure all messages you receive are safe.

Deactivate the iRiS AntiVirus Software

Deactivate the iRiS Software Limited, AntiVirus program. In a reported incident, the problem message would still not open but other messages of this type, received after the anti-virus software was turned off, had no problem.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

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Additional query words: OFF2000

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb