OL2000: Error Message "Could not open the item. Try again."

ID: Q223461

The information in this article applies to:
  • Microsoft Outlook 2000

ERROR MESSAGE

When you attempt to move messages into a different folder using the Organizer, you may get the following error message:
Could not open the item. Try again

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSE

No message is selected to populate the from or sent to field in the Organizer rule.

WHAT TO TRY

Select an Individual Message Before Creating the Rule in the Organizer.

When messages are grouped by selecting one of the "By" views, such as By Follow-up Flag, By Conversation Topic, or By Sender, no individual message is selected to populate the from or sent to field in the Organizer. To make sure the from or sent to field is populated, choose a view that does not group the items or expand the grouped items, and then select any item to which you would like the rule applied.

To build a rule using the Organizer, follow these steps:
  1. On the View menu, point to Current View, and click to select one of the non-grouping views, such as Messages.

    -or-

    On the View menu, point to Expand/Collapse Groups, and click Expand All.


  2. On the Tools menu, click Organize.


  3. Click to select, Using Folders.


  4. Under Create a rule, click to select either from or sent to.


  5. In the list of messages, click to select any single message to which you would like the rule applied.


  6. Click to select the folder into which you would like the matching messages moved.


  7. Click Create to build the rule.




Back to Top

Additional query words: OFF2000

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: June 28, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.