OL2000: Error Message "The action could not be completed."

ID: Q223463

The information in this article applies to:

Microsoft Outlook 2000

ERROR MESSAGE

When you attempt to perform an action or operation in Outlook, you receive the following error message:

The action could not be completed.

In some cases the error is accompanied by other text which may or may not be descriptive of the exact cause of the error.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSES

You attempted to add a duplicate service in a profile.

You are attempting to connect to a cc:Mail post office using an improperly configured workstation.

You are attempting to create a link to a file after opening the Contact form using a Microsoft Word address book command.

WHAT TO TRY

Duplicate Services in Profile

With two exceptions, Messaging Information Application Interface (MAPI) services can only be added to a profile once. The Internet Mail service and the Personal Folder service can be added multiple times.

For additional information about configuring profiles for use with Outlook, please see the following article in the Microsoft Knowledge Base:

Q195478 OL2000: (CW) User Profiles and Information Services

Improperly Configured cc:Mail Profile

The referenced error will occur when you attempt to configure an Outlook profile to send and receive mail using a cc:Mail post office without the required Lotus Vendor Independent Messaging (VIM) support files. These files are not supplied by Microsoft. Certain files are available as a download from the Lotus Web site, while others are available from the cc:Mail post office server installation.

NOTE: Lotus recommends that the latest VIM distribution be used.

For additional information about using Outlook in a cc:Mail environment, please see the following articles in the Microsoft Knowledge Base:

Q216125 OL2000: (CW) Error Messages Starting with New cc:Mail Profile

Q195594 OL2000: (CW) Troubleshooting cc:Mail Connectivity in Outlook

Linking a File to a Contact from Word

When you use the Address Book icon in the Word Envelopes and Labels dialog box to display a Contact form and then try to link a file to that contact, you receive a series of fatal errors which will terminate with the error described aboved.

For additional information about the issue involving the errors mentioned above, please see the following article in the Microsoft Knowledge Base:

Q223607 OL2000: Fatal Error Attempting to Link File to Contact from Word

ERROR MESSAGE

CAUSE

Additional query words: OFF2000

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb