OL2000: Error Message "Unable to send this item."

ID: Q223465

The information in this article applies to:

Microsoft Outlook 2000

ERROR MESSAGE

When you attempt to send a mail message, you receive the following error message:

Unable to send this item.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSES

There is a problem with your Outlook mail configuration.

There is a problem with the mail message store used by Outlook.

WHAT TO TRY

Outlook Mail Configurations

A problem may exist in the configuration of your Internet e-mail account in Outlook. Additionally, there may be a connectivity problem with your Internet Service Provider (ISP).

For additional information about configuration problems with your Internet Mail Only installation of Outlook, please see the following article in the Microsoft Knowledge Base:

Q195714 OL2000: (IMO) Troubleshooting Outlook Configuration Problems

For additional information about configuration problems with your Corporate or Workgroup installation of Outlook, please see the following article in the Microsoft Knowledge Base:

Q195795 OL2000: (CW) Troubleshooting Outlook Configuration Problems

Problems with the Mail Message Store

The message store for Outlook is the personal folder. This file stores Outlook objects using a special internal folder structure. If the file is damaged, it may not allow the delivery of incoming or outgoing mail.

For additional information about troubleshooting personal folders in your Corporate or Workgroup installation of Outlook, please see the following article in the Microsoft Knowledge Base:

Q195717 OL2000: (CW) How to Create a New Personal Folders File

For additional information about troubleshooting personal folders in your Internet Mail Only installation of Outlook, please see the following article in the Microsoft Knowledge Base:

Q195723 OL2000: (IMO) Creating a New Personal Folder For an IMO Account

MORE INFORMATION

For additional information about mail sending errors related to the the Simple Mail Transport Protocol (SMTP) server, please see the following articles in the Microsoft Knowledge Base:

Q223477 OL2000: Error Message "An unknown error was returned from the SMTP server"

Q223455 OL2000: Error Message "The server could not be found"

Additional query words: OFF2000

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb