OL2000: (CW) Error Message "Could not save item."

ID: Q223485

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

ERROR MESSAGE

When saving items you may encounter one of the following error messages:

Could not save item.

-or-

Unable to save this item.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSES

If you are attempting to save an item to a public folder, you may not have the required permissions.

If you are working with forms, you may have reached a field limitation.

The item you are attempting to save is damaged.

WHAT TO TRY

Problems Saving To Public Folders

The error occurs because you have selected a folder property specifying that selected custom forms and the standard forms should both be allowed in this folder.

Select the folder property that specifies any form is allowed in this folder. For additional information about setting the correct folder properties, please see the following article in the Microsoft Knowledge Base:

Q222172 OL2000: (CW) Cannot Save Standard Outlook Items To Public Folder

Problems Saving Forms With Many Fields

When problems occur with very large forms, they usually occur when you publish the form, send an item, save an item to a folder, save the form as an Outlook template (.oft), or use the Advanced Find feature on items with many custom fields. Other scenarios may also encounter problems with very large forms or items.

There is no exact limit to the number of fields and controls you can use on a custom Outlook form, but Microsoft Product Support Services recommends that custom Outlook forms have less than 300 controls or user-defined fields, otherwise the form may not function correctly.

For additional information about form field limitations, please see the following article in the Microsoft Knowledge Base:

Q229096 OL2000: Forms Support Limited Number of Fields, Controls

Damaged Item

If you attempt to save a damaged or corrupted item, you may receive one of the above error messages. To determine if the problem is item-specific, try saving a same type item to the same location. If this also fails, you may have a permissions problem for the destination folder. If the second item saves, the first item may be damaged and you will need to recreate it before it can be saved.

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Additional query words: OFF2000

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb