OL2000: Error Message "The form you selected could not be displayed."

ID: Q223488

The information in this article applies to:
  • Microsoft Outlook 2000

ERROR MESSAGE

When you attempt to open an Outlook form, you may receive one or all of the following error messages:
The form you selected could not be displayed.
-or-
The form you selected could not be displayed. There is not enough disk space to copy the form to your computer. Close some forms to increase the maximum space for forms using the option command on the tools menu. [80040119]
-or-
The form you selected could not be displayed. An error occurred while installing a form.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSES

This problem can be caused by insufficient temporary storage space allocated for the form.

You attempted to open a form on a Microsoft Exchange client computer that is running the Windows NT File System (NTFS) and restrictive permissions have been applied to the Winnt\Forms folder. This will only occur if the form has not previously been downloaded to, or purged from the forms folder.

You tried to open a form designed with the "Electronic Forms Designer Runtime" and the runtime is not installed.

WHAT TO TRY

Insufficient Temporary Storage Space

To increase the amount of temporary space available to Outlook forms, follow these steps:
  1. Start Outlook.


  2. On the Tools menu, click Options.


  3. On the Other tab, click Advanced Options.


  4. In Advanced Options, click Custom Forms.


  5. In the Maximum space on hard disk box, type a value in kilobytes that you want to make available to forms. Make sure you have sufficient free hard disk space for this purpose.


  6. Click OK three times to accept the change and close all dialogs boxes.


For additional information about this problem, please see the following article in the Microsoft Knowledge Base:
Q141339 XCLN: Err Msg: Form You Selected Could Not be Displayed


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Windows NT Folder Permissions for the \Winnt\Forms Folder

Change the permissions on the \Winnt\Forms folder to include Change Permissions for all users who will be using Outlook on the Windows NT computer.

You can also change the permissions, compose the form (this will cause the file to be copied locally), and then reset the permissions.

NOTE: It is not recommended that you restrict access to the forms folder because you may receive the above error message again. For additional information about this problem, please see the following article in the Microsoft Knowledge Base:
Q149308 XCLN: The Form You Selected Could Not Be Displayed


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Electronic Forms Designer Runtime

The "Electronic Forms Designer Runtime", installs the Vb40016.dll file. This file provides access to the Organizational forms used with Outlook. To install the Electronic Forms Designer Runtime, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click the Add/Remove Programs icon.


  3. Click to select Microsoft Office 2000 and then click Add/Remove.


  4. Click Add Or Remove Features.


  5. Click the plus sign (+) next to Microsoft Outlook for Windows.


  6. Click the arrow next to Electronic Forms Designer Runtime and then click Run from My Computer.


  7. Click Update Now and finish the installation.


For additional information about this problem, please see the following article in the Microsoft Knowledge Base:
Q193622 OL2000: ErrMsg: (CW) Cannot Find VB40016.dll


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Additional query words: OFF2000

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: June 28, 1999
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