OL2000: (CW) Unable to Use Keyboard in Recover Deleted Items Dialog Box

ID: Q223530

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

You are unable to use the keyboard to select options in the Recover Deleted Items dialog box. While you can use the arrow keys to move from one item to another, you cannot use the keyboard to recover items or select toolbar options.

WORKAROUND

You must use a mouse or other pointing device.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

Recover Deleted Items is an add-in that works with Microsoft Exchange Server version 5.5 or later, and allows you to recover items that were deleted from your mailbox on the server.

Some items or folders may not be recoverable because the length of time that deleted items are stored on the server is set by the administrator. For public folders, the expiration date takes precedence over the length of time set by the administrator. This feature must be enabled on the Exchange Server by the administrator.

If you work primarily with offline folders, you must log on to your mailbox on the server to retrieve deleted items.

Additional query words: OL2K kbEnableSight kbEnableLearn kbEnableMove

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug