OL2000: (CW) Default E-mail Client Error with Word Send To and MS Mail

ID: Q223712

The information in this article applies to:
  • Microsoft Outlook 2000
NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

If you use the Microsoft Word Send To command, you may receive the following error message:

Microsoft Outlook
Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client.


CAUSE

This problem has been reported to occur when Outlook 2000 (CW) is configured with the MS Mail service, and is not set as the default Microsoft Windows mail client.


RESOLUTION

Quit all mail-aware programs. This includes all Microsoft Office programs and e-mail clients. Open Microsoft Internet Explorer version 5.0 or later, and follow these steps to set Outlook as your default e-mail program:

  1. On the Tools menu, click Internet Options.


  2. On the Programs tab, in the E-mail list, click to select Microsoft Outlook. Do not click Outlook Express.


  3. Click OK.


Additional query words: OL2K wordmail

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: January 5, 2000
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