SBCM: Contacts Deleted in Outlook Are Not Added with Update

• Microsoft Small Business Customer Manager, included with:
  • Microsoft Office 2000 Small Business Tools
• Microsoft Outlook 2000

SYMPTOMS

If you delete contacts from Outlook which were imported from a Small Business Customer Manager (SBCM) database, running an update from Outlook does not add these contacts.

CAUSE

Since the contact was previously imported, it is not a new contact. The update process adds new entries in the SBCM database as Outlook contacts.

WORKAROUND

Manually recreate any contacts that have been previously deleted.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbsbcm kbsbt
Version : :; WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug