SBCM: Error Message: Outlook Contact Folders for Import Not Indicated

• Microsoft Small Business Customer Manager, included with:
  • Microsoft Office 2000 Small Business Tools
• Microsoft Outlook 2000

SYMPTOMS

When you attempt to import contacts from Outlook to Small Business Customer Manager (SBCM), you may receive the following error message:

You have not indicated any Outlook folder(s) for updates. If you are in the Small Business Customer Manager, go to the Contacts tab off the Options dialog box. If you are in Outlook, go to the Outlook Update your Contacts Option dialog box off the Tools menu.

CAUSE

A Contacts folder was not specified during the New Database Wizard setup process.

WORKAROUND

There are two methods for designating a Contact folder after the New Database Wizard has completed.

Designating a Folder in Small Business Customer Manager

1. On the Tools menu, click Options, and then click the Contacts tab.



2. Click Folders, and then click to select the Contacts folder you wish to import and synchronize with SBCM.

Designating a Folder in Outlook

1. On the Tools menu, click Update Contacts from Customer Manger, and then click Options.



2. The default folder named Contacts will be selected. If you wish to designate a different folder, click Change and then select the alternate folder from the folder tree.



3. Click OK.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OL2K

Keywords : kbsbcm kbsbt
Version : :; WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug