SBCM: Contacts Not Imported After Being Separated from SBCM

ID: Q223847

The information in this article applies to:

Microsoft Small Business Customer Manager, included with:
- Microsoft Office 2000 Small Business Tools
Microsoft Outlook 2000

SYMPTOMS

In Outlook, if you use the Separate from Small Business Customer Manager command and then attempt to import the Contacts using Small Business Customer Manager (SBCM), you see the updating message, but contacts are not imported.

CAUSE

The specified command resets the message class of each contact selected, but does not change the SBCM database Contact Index number.

MORE INFORMATION

The Separate from Small Business Customer Manager command reassigns the message class of the Outlook contacts from IPM.Contact.SBE to the default IPM.Contact. Since the SBCM Contact ID is still set, the import process assumes that the Contact does not need to be imported.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbsbcm kbsbt
Version : :; WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug