SBCM: Sending HTML Message to Contact Appears to Hang Outlook

ID: Q223857

The information in this article applies to:

Microsoft Small Business Customer Manager, included with:
- Microsoft Office 2000 Small Business Tools
Microsoft Outlook 2000

SYMPTOMS

If you have Activity Tracking turned on, and attempt to send an HTML message to a Small Business Customer Manager (SBCM) Contact, using Word as your e-mail editor, the cursor changes to an hourglass and Outlook stops responding.

CAUSE

The SBCM Activity Tracker login dialog box is waiting for input and is hidden behind the Word as e-mail editor message window.

WORKAROUND

If you are using Microsoft Windows 95/98, you can press the ALT+TAB keys and switch to the login prompt to complete the operation.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbsbcm kbsbt
Version : :; WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug