OL2000: (CW) Outlook Does Not Exit After Sending from Word

ID: Q223952

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

If you use Microsoft Word to send an e-mail message, and later attempt to quit Outlook, Outlook continues running. You must press CTRL+ALT+DELETE to open the Windows Task Manager and force Outlook to quit.

CAUSE

When Outlook is running and you send a document using Word, Word uses a cache to improve performance. This cache prevents Outlook from unloading from memory while Word is running.

RESOLUTION

There are two methods to resolve this problem:

Quit Word before you quit Outlook.

Press CTRL+ALT+DELETE to open the Windows Task Manager, click Outlook.exe and click End Task. Repeat this with Mapisp32.exe.

MORE INFORMATION

Other Microsoft Office programs do not exhibit this behavior if you start Outlook first and then send a message, since they do not cache the information.

If Outlook is not running when you attempt to send Office E-mail from any Office program, the program will hold a connection to Outlook until you quit the Office program.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb