OL2000: CleanSweep May Advise Improper Removal of Mapi32.dll

ID: Q223962

The information in this article applies to:

Microsoft Outlook 2000

SUMMARY

If you run Norton CleanSweep on a system with Outlook 2000 installed, CleanSweep may report that two copies of Mapi32.dll exist. Additionally, CleanSweep may make recommendations concerning resolving the duplicate files that if followed, may result in Outlook not functioning properly.

MORE INFORMATION

Outlook uses a version of Mapi32.dll that is installed in the Office folder structure instead of the one that is installed in the \Windows\System folder. This design feature prevents conflicts with other programs that install and use a version of Mapi32.dll in the System path.

Norton CleanSweep is a part of the Symantec utility suite known as SystemWorks. As a part of the its feature set, CleanSweep will notify the user when duplicate copies of files exist, and offer to resolve the duplicate condition by deleting the additional file. CleanSweep does not automatically perform this operation.

A duplicate version condition involving Mapi32.dll, on a computer with Outlook installed, should not be resolved using this utility.

For more information about Norton SystemWorks and CleanSweep, contact Symantec, Inc. or see the following Web site:

www.symantec.com

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: OL2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbinfo