OL2000: (CW) Error Message: "One or more folders could not be made available. Please try again later."

ID: Q223963

The information in this article applies to:
  • Microsoft Outlook 2000
NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

When you close the Offline Folder Settings dialog box, you may receive the following error message:

One or more folders could not be made available offline. Please try again later.


CAUSE

This error is caused when a Favorites public folder in one of your Quick Synchronization groups is removed from the computer. The folder no longer appears in the group, but the message is displayed anyway.


RESOLUTION

Restart Outlook. If this does not solve the problem, clear the Quick Synchronization group that contained the deleted folder and rebuild it without the folder.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

To Clear the Quick Synchronization Group

  1. On the Tools menu, click Options.


  2. On the Mail Service tab, click Offline Folder Settings.


  3. On the Quick Synchronization tab, click the problem group and then click Choose Folders.


  4. Click Clear All, and click OK.


Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: July 2, 1999
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