OL2000: Reverting from Outlook 2000 to Outlook 98 Leaves Mail with Security Unreadable

• Microsoft Outlook 2000
• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When reverting to Outlook 98 after installing Outlook 2000, all messages that were sent with digital security may be empty and contain an unreadable attachment. Additonally, the icons have also changed and if you attempt to send a message with digital security you get the following error message:

The CSP Signature does not match the CSP installed. You need to update your security system, contact your administrator.

CAUSE

Security settings are not preserved when you remove Outlook 2000 and revert to Outlook 98.

RESOLUTION

Run Outlook 98 Setup and select Reinstall all components.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

The preferred method for reverting to Outlook 98 from Outlook 2000 when digital security is installed, is to export the security settings from Outlook 2000 and then import the security settings into Outlook 98.

To Export Security Settings

1. On the Tools menu, click Options.



2. On the Security tab, click Change Settings. Note the Secure Message format entry. This setting will likely be either S/MIME or Exchange Server Security. Click OK.



3. On the Security tab, click Import/Export Digital ID.



4. Click to select Export your Exchange or S/MIME Security information.



5. Type a file name for your settings file, noting the path where the file is saved.



6. Type a password and then click OK, and OK, to close.

To Import Security Settings

1. On the Tools menu, click Options.



2. On the Security tab, click Import/Export Digital ID.



3. Click to select Import existing Exchange or S/MIME security information.



4. Click Browse to locate the exported security file. Click to select it, and then click Open.



5. Type the password you entered in step 6 of the previous section.



6. Type the Key Set you noted from step 2 of the previous section.



7. Click OK.

Additional query words: OL2K

Keywords :
Version : WINDOWS:2000; winnt:4.0
Platform : WINDOWS winnt
Issue type : kbbug