OL2000: Can't Change Outlook Modes with Windows CE Services Running

• Microsoft Outlook 2000

SYMPTOMS

You are using Microsoft Windows CE synchronization services to synchronize information between Outlook and a Handheld PC. When you attempt to change e-mail modes using the Reconfigure Mail Support feature, Outlook appears to complete the process, but when you check, the mode has not changed.

RESOLUTION

Turn off Windows CE services by undocking the Handheld PC and then run Reconfigure Mail Support.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

Warning: An attempt to switch e-mail modes while the handheld device is docked and in communication with Outlook may result in an unstable condition which may cause damage to Outlook.

REFERENCES

For additional information about switching e-mail modes, please see the following article in the Microsoft Knowledge Base:

Q195507 OL2000: Switching from One Installation Type to Another

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug