OL2000: (CW) Word Mail Merge Includes Only Contacts with E-mail Addresses

ID: Q224901

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

When you use an Outlook address book as a data source for a mail merge in Microsoft Word, only records containing e-mail addresses are included in the merge.

CAUSE

When selecting the address book in Word, you chose Personal Address Book (PAB) instead of Outlook Address Book (OAB) as the data source for the merge.

RESOLUTION

Choose the Outlook Address Book for the data source if you wish to include records both with and without e-mail addresses.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

Outlook uses the OAB (Contacts) to store your name and address information by default. If you use the OAB as the data source for the Word mail merge, all the Contact records will be available to the mail merge operation. However, if you use the PAB as the data source for a mail merge in Word, Outlook will still access your Contact records for the information, but will exclude those records that do not have e-mail addresses.

NOTE: You can set an option to keep personal addresses in the PAB rather than the OAB. To do so, on the Tools menu, click Services and then on the Addressing tab click to select Personal Address Book in the "Keep personal address in" list. If you choose this option you will not be able to add any records to your PAB without e-mail addresses.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug