OL2000: Error with Send To Exchange Folder from Office Programs

ID: Q224915

The information in this article applies to:

Microsoft Outlook 2000

SYMPTOMS

In a Microsoft Office program, such as Microsoft Word, if you point to Send To, on the File menu, and then click Exchange Folder, you may receive the following error messages:

Microsoft Outlook

Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client.

When you click OK, you receive the second error message.

Microsoft Word

Logon failed. You must log on to Microsoft Exchange to acces your address book.
Error code: "Unspecified Error".

CAUSE

This problem can occur if Microsoft Outlook Express is set as your default simple MAPI client, rather than Outlook.

RESOLUTION

Quit all programs and start Outlook. Click Yes to the following prompt:

Microsoft Outlook

Outlook is not currently your default manager for Mail. Would you like to register Outlook as the default manager?

If you do not receive this prompt, you can select Outlook as your mail program in Microsoft Internet Explorer.

Internet Explorer 5

On the Tools menu, click Internet Options, and then on the Programs tab, click to select Microsoft Outlook in the E-mail box. Click OK to save the change.

Internet Explorer 4.0

On the View menu, click Internet Options, and then on the Programs tab, click to select Microsoft Outlook in the Mail box. Click OK to save the change.

MORE INFORMATION

If you attempt to send to a Mail Recipient instead of an Exchange Folder, the Outlook Express migration process may start. If you have not yet set up e-mail accounts, the Internet Connection Wizard starts. If you have already set up an account, Outlook Express will attempt to send the document.

Additional query words: OFF200 OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb