OL2000: Unable to Double-click to Open an Excel Attachment

ID: Q231342

The information in this article applies to:

Microsoft Outlook 2000
Microsoft Excel 2000

SYMPTOMS

All attempts to open an Excel e-mail file attachment by double-clicking the file are unsuccessful.

If you double-click an Excel attachment from within an e-mail message, Excel starts and appears to stop responding without opening the worksheet. If you minimize Excel, you see the following hidden error message:

The system cannot find the file specified.

If you right-click the Excel e-mail attachment and then click Save As, to save it to your hard disk drive, it saves sucessfully. However, when you double-click the saved file to open it, you receive the following error message:

Cannot find the file <path\filename> (or one of its component(s)). Make sure the path and file name are correct and that all required libraries are available.

If you attempt to open the file from your hard disk drive by clicking Open on the Excel File menu, the file opens.

RESOLUTION

To resolve this problem, follow these steps:

Close the e-mail message.

Start Excel.

On the Tools menu, click Options.

Under the General tab, click to clear, ignore other applications, and then click OK.

Quit Excel.

Now you can double-click the attachment to open it in Excel, you can save it to the hard disk drive, and then double-click the file to open it.

MORE INFORMATION

For additional information about this issue, please see the following article in the Microsoft Knowledge Base:

Q149764 XL: Workbook Doesn't Open When Double-Clicked

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb