OL2000: Error Connecting to Erols Internet Services

ID: Q231773

The information in this article applies to:

Microsoft Outlook 2000

SYMPTOMS

When you attempt to establish a connection to Erols Internet Services, you receive the following error message:

Unable to establish dial-up network connection. Please go to 'Dial-Up Networking' and make sure your connections are configured property.

Error 691: Access denied because username and/or password is invalid on the domain.

CAUSE

You typed your password using the wrong case. The password is case-sensitive.

RESOLUTION

Retype your password using the correct combination of uppercase and lowercase characters.

MORE INFORMATION

You can contact Erols Internet Services Technical Support by calling:

1 (888) EROL-NET

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: OL2K err msg

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb