OL2000: Corrupted Printout of Latin Text using Specific Fonts when HP5si Printer is used.

ID: Q232216

The information in this article applies to:

Microsoft Outlook 2000

NOTE: This article discusses complex scripts functionality. Complex scripts functionality is available when you use the Office Language Settings tool to enable a language, such as Arabic or Hebrew, that requires this functionality. For more information about multilingual features, click Microsoft <your Office product> Help on the Help menu, type multilingual features in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.

SYMPTOMS

If you print a message containing Latin text written in any of the fonts listed, the printout will be corrupted if Hewlett Packard (HP)5SI printer is used, and the operating system is Microsoft Windows 98, Arabic localized version. The fonts are:

Andalus
Arabic Transparent
Arial
Courier
Fixedsys
Garamond
Marlett
Monotype Sorts
MS Dialog
MS Dialog Light
MS Sans Serif
MS Serif
MS SystemEx
Simplified Arabic
Small Fonts
Symbol
System
Times New Roman
Traditional Arabic
Webdings
Windows UI
Wingdings
Aharoni

CAUSE

Arabic Windows 98 installs an outdated HP5SI printer driver which does not support these fonts. When you install and run Outlook, any message containing these fonts will print as a corrupted text.

WORKAROUND

Install the latest printer driver for the HP5SI. On the Font tab in Printer Properties, click to select the "Print TrueType fonts as graphics" check box.

MORE INFORMATION

This is a problem unique to HP5SI driver which doesn't support glyph indices and substitutes a certain TrueType font for the built-in font so it prints the wrong glyphs.

To obtain a current printer driver contact HP at:

http://www.hp.com/ghp/services.html

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: OL2K, HP5si, print, Arabic,Win98

Keywords : kbBidi
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb