OL2000: (CW) Information Icon Displayed for Sent Items

ID: Q235426

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SUMMARY

Some messages in your Sent Items folder may contain icons that are an envelope with an "i" superimposed on it.

MORE INFORMATION

The "i" on the envelope icon indicates messages that contain voting or tracking information. If you send a message with voting or tracking information, when the tracking information is triggered, the icon in your sent items includes the "i." If you open these messages you will see a Tracking tab that contains any tracking information. Actions that can trigger voting or tracking information for a message include:

Sending a message with voting buttons

Sending a message and requesting a delivery receipt

Sending a message and requesting a read receipt

Recalling a message

The tracking information only appears when you receive a response. For example, you send a message requesting a read receipt. The copy of the message in your Sent Items folder does not include the "i" on the envelope, nor does it contain a Tracking tab. When the recipient opens your message, the read receipt is sent to you and the copy of the message in your sent Items folder changes to include a Tracking tab and the "i" on the envelope. To use tracking options you must format your message as rich text.

REFERENCES

For additional information about tracking options, click the article numbers below to view the articles in the Microsoft Knowledge Base:

Q192929 OL2000: Delivery Receipts and Read Receipts

Q197420 OL2000: (CW) Outlook Voting and Vote Processing

Additional query words: OL2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbinfo