OL2000: Error Message: "Cannot Start Outlook" on Windows NT Workstation

• Microsoft Outlook 2000

SYMPTOMS

When you attempt to start Outlook for the first time after installing Microsoft Office 2000, you receive the following error message even though you are logged on as the administrator, or as a member of the local Administrator group, on the Microsoft Windows NT 4.0 Workstation computer:

Cannot start Microsoft Outlook. Outlook could not be configured, because Administrator privileges are required for you to install some types of software on this computer. Before you can use Outlook, you must either log on to your computer as an Administrator and finish configuring Outlook, or ask your System Administrator to configure Outlook e-mail support for you."

CAUSE

You do not have sufficient permissions on the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0\Outlook\Setup

RESOLUTION

Change the permissions on the registry key to Full Control.

MORE INFORMATION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).


To set the permissions to Full Control, follow these steps:

1. Log on as the local administrator or member of the Administrator group.



2. On the Start menu, click Run. In the Open box, type Regedt32 to run the Registry Editor. Click OK. Regedt32.exe must be used, rather than Regedit.exe, to make Security changes.



3. On the Window menu, click HKEY_LOCAL_MACHINE on Local Machine.



4. Navigate to the following registry key:




Software\Microsoft\Office\9.0\Outlook\Setup

5. On the Security menu, click Permissions.



6. Click the <machine name>\Administrators group, and on the Type of Access list, click to select Full Control (where <machine name> is the computer you are logged on to).



7. Click OK, and on the Registry menu, click Exit.



8. Restart Outlook. The first-run portion of Setup for Outlook will complete without further error.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb