OL2000: Error Message: "Cannot log on to Microsoft Schedule+. Unable to direct book a resource for this meeting."

• Microsoft Outlook 2000

SYMPTOMS

When you attempt to open a meeting request, and direct book a Microsoft Schedule+ account using Outlook on Microsoft Windows Terminal Server, you receive the following error message:

Cannot log on to Microsoft Schedule+. Unable to direct book a resource for this meeting.

CAUSE

Schedule+ needs read/write permissions to a registry key that is write/only.

RESOLUTION

Modify the registry to allow read/write access to the following key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Schedule+\Application

MORE INFORMATION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).


To set permissions on the key to Full Control, follow these steps:

1. Log on as the local administrator or member of the Administrator group.



2. On the Start menu, click Run. In the Open box, type Regedt32, and click OK. Regedt32.exe must be used, rather than Regedit.exe, to make security changes.



3. On the Window menu, click HKEY_LOCAL_MACHINE on Local Machine.



4. Navigate to the following registry key:




Software\Microsoft\Schedule+\Application

5. On the Security menu, click Permissions.



6. Click the <machine name>\Administrators group, and in the Type of Access list, click to select Full Control (where <machine name> is the computer you are logged on to).



7. Click OK, and on the Registry menu, click Exit.



8. Restart Outlook.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb