OL2000: (IMO) Save Password Setting Not Saved When Connecting to POP Server

ID: Q235864

The information in this article applies to:
  • Microsoft Outlook 2000
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you connect to your Internet Service Provider to retrieve e-mail from a POP server, your password is not retained even though you have chosen to save the password.


CAUSE

The registry contains incorrect information for the Protected Storage System Provider registry subkey for the user account.


RESOLUTION

Remove the user account information from the Protected Storage System Provider subkey and re-enter your password options.


MORE INFORMATION

The steps to resolve the behavior described in the Symptoms section vary slightly depending on the operation system you are using.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).


To resolve this problem, follow the appropriate steps for your operating system.

Microsoft Windows 95/98

If your password is not being retained, follow these steps:
  1. Quit all running programs.


  2. Click Start, click Run, and in the Open box, type regedit, and click OK.


  3. Navigate to the following registry subkey:


    4. HKEY_LOCAL_MACHINE\Software\Microsoft\Protected Storage System Provider
  4. Click the plus sign (+) next to Protected Storage System Provider, right-click the user subkey, and then click Delete.


    5. If user profiles are enabled on the computer, individual user subkey folders will be found at:
    HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider\<Username>
    If all users are experiencing the same difficulty, delete the subkey folders for all users. The subkey will be regenerated the next time the user logs on.

  5. On the Registry menu, click Exit, and then restart the computer.


  6. Click Start, point to Settings, and click Control Panel.


  7. Double-click the Mail or Mail and Fax icon.


  8. Click Internet E-mail in the services list, and then click Properties.


  9. On the Server tab, enter the password, and click to select Remember Password. Click Apply, and OK.


  10. Start Outlook and on the Tools menu, click Send and Receive to test if your password is retained.


NOTE: If user profiles are enabled on the computer and you deleted the Protected Storage System Provider subkey for other users, re-enter the password and select the Remember Password for those profiles. Each user may need to log on to reapply their password settings.

Microsoft Windows NT 4.0

If your password is not being retained, follow these steps:
  1. Quit all running programs.


  2. Click Start, click Run, and in the Open box, type regedt32. Click OK.


  3. On the Window menu, click HKEY_CURRENT_USER on Local Machine. Navigate to the following registry subkey:


    4. HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
  4. Click Protected Storage System Provider. On the Security menu, click Permissions. In Registry Key Permissions, click to select Replace Permission on Existing Subkeys.


  5. In the Name list, ensure that the user currently logged on has Full Control access. Click OK. The following message will appear:


    6. Do you want to replace the permission on all existing subkeys within Protected Storage System Provider?
  6. Click Yes.


  7. Click to select the user subkey folder and press DELETE.


    8. If other NT users have the same password retention problem, delete the subkey folder for those users also.

  8. On the Registry menu, click Exit, and then restart the computer.


  9. Click Start, click Settings, and click Control Panel.


  10. Double-click the Mail or Mail and Fax icon.


  11. Click to select Internet E-mail in the services list, and then click Properties.


  12. On the Server tab, enter the password and click to select Remember Password. Click Apply, and OK.


  13. Start Outlook and on the Tools menu, click Send and Receive, to test if your password is retained.


NOTE: If other NT users are having password retention problems, re-enter the password and select the Remember Password for those profiles. Each user may need to log on to reapply their password settings.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: July 7, 1999
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