OL2000: Error Importing Contacts from ACT 4.0!

ID: Q237358

The information in this article applies to:
  • Microsoft Outlook 2000

SYMPTOMS

After you select the Symantec ACT! 4.0 file that you want to import, you may receive the following error message:

An error has occurred in the ACT! 3.x, 4.0 Contact Manager for Windows translator while opening a file to build a field map.


CAUSE

The ACT! 4.0 database file that you are trying to import is locked with a user password.


RESOLUTION

To resolve this problem you must first use the ACT! 4.0 program to remove the password from your ACT! 4.0 file, and then use Outlook to import the file.

To Remove the Password

  1. Open the database in ACT! 4.0.


  2. On the File menu, point to Administration, and then click Set Password.


  3. Enter your old password in the box provided and leave the new password fields blank. This removes the password from your Act 4.0 database when you click OK to change the password.


To Import the File

  1. Start Outlook, and on the File menu, click Import and Export.


  2. Under Choose an action to perform, click Import from another program or file, and then click Next.


  3. Under Select file type to import from, click ACT! 3.x, 4.0 Contact Manager for Windows, and then click Next.


  4. Browse to the ACT! 4.0 file that you want to import, and click Next.


You should now be able to import the file successfully.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

For information about how to contact Symantec Inc., please query in the Knowledge Base for one or more of the following articles:
Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


REFERENCES

For additional information about importing files into Outlook, please see the following article in the Microsoft Knowledge Base:

Q202276 OL2000: Error Received When Attempting Import/Export

Additional query words: OL2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: July 20, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.