OL2000: (IMO) Error Message: "Unable to logon to server using distributed password authentication..."

ID: Q237502

The information in this article applies to:
  • Microsoft Outlook 2000
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

When you attempt to connect to your Internet Service Provider (ISP), you may receive the following error message:

Unable to logon to server using distributed password authentication...


CAUSE

You have Secure Password Authentication turned on and your ISP's server does not require it.


RESOLUTION

Turn off Secure Password Authentication.


MORE INFORMATION

To Turn Off Secure Password Authentication

  1. Close Outlook.


  2. Click Start, point to Settings, and click Control Panel.


  3. Double-click the Mail, or Mail and Fax icon.


  4. In the Internet Accounts dialog box, click to select your Internet account, and then click Properties.


  5. On the Servers tab, click to clear the Log on using Secure Password Authentication check box.


  6. Click OK and then click Close.


  7. Start Outlook.


Additional query words: OL2K number: 0x800ccc18

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: July 27, 1999
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