OL2000: Duplicate of Outlook Message Appears on Taskbar

• Microsoft Outlook 2000

SYMPTOMS

When accessing the body of a message using the Outlook object model from within the OnSubmit event of an extension dll, an orphaned window is created and left on the taskbar. This only occurs running Outlook on Microsoft Windows NT, version 4.0. The window can be maximized and appears to be a valid duplicate message, however it does not function correctly.

CAUSE

This is an operating system issue causing a problem with the way Outlook uses its internal cache.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

   Date      Time    Version      Size      File name     
   --------------------------------------------------
   07/02/99  04:02p  09.00.00.3024  5,275,698 Outllib.dll 
 

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

To enable this fix, modify the following registry entry:

1. Quit Outlook.



2. Apply the fixed files noted above.



3. Start the Registry Editor (Regedt32.exe).



4. Go to the following key in the registry:




HKEY_LOCAL_MACHINE\software\microsoft\office\9.0\outlook

5. On the Edit menu, click Add Value.




   Value Name: DontCacheInspectors
   Data Type: REG_DWORD
   Value: 0x0, 0x1
   Default: 0x0 (not in registry by default) 

Description: This parameter controls the caching used by Outlook.


6. Click OK, and quit the Registry Editor.



7. Start Outlook.

Additional query words: Office 2000 Ol2k

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug