OL2000: (CW) Error Message "General Protection Fault in Module Scvidc10.dll" While Working with PAB

ID: Q240128

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

You are attempting to view the properties of a Personal Address Book (PAB) entry and receive the following series of error messages:

An error has occurred in your program. To keep working anyway, click Ignore and save your work in a new file. To quit this program, click Close. You will lose information you entered since your last save.

If you click OK, the following error occurs:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor

If you click Details, the following is then displayed:

Outlook caused a general protection fault in module Scvidc10.dll

The memory address space may vary.

CAUSE

You are running ScreenCam97 installed with Lotus SmartSuite 97.

RESOLUTION

Quit ScreenCam 97 while attempting to view the PAB Properties.

MORE INFORMATION

The behavior described in the "Symptoms" section does not occur with Outlook 98. It also does not occur with the version of ScreenCam included with Lotus SmartSuite Millennium Edition Release.

REFERENCES

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: OL2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb