OL2000: Word Closes After Sending E-Mail Message
ID: Q240319
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The information in this article applies to:
SYMPTOMS
Microsoft Word 2000 closes after you send an e-mail message.
CAUSE
This problem occurs if the following three conditions are true:
- You send e-mail messages in either plain text or HTML format.
- You use Word as your e-mail editor.
- Word is open, but no documents are open.
RESOLUTION
To resolve this problem do one or more of the following:
- On the Tools menu, click Options, and then click the Mail Format tab. In the Send in this message format list, click Microsoft Outlook Rich Text, and then click OK.
- On the Tools menu, click Options, click the Mail Format tab, click to clear the Use Microsoft Word to edit e-mail messages check box, and then click OK.
- Leave at least one document open in Word, even if it is a blank document, when you send e-mail.
MORE INFORMATIONSteps to Reproduce the Problem
- Start Word and close the blank document displayed at startup.
- Start Outlook, and on the Tools menu, click Options, and then click the Mail Format tab.
- In the Send in this message format list, click either HTML or Plain Text, click to select the Use Microsoft Word to edit e-mail messages check box, and then click OK.
- Compose and send an e-mail message.
Results:
Word closes.
Additional query words:
OL2K exit exiting empty
Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb
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