OL2000: Message Received from Outlook Express 5 May Contain Unrelated Characters

• Microsoft Outlook 2000

SYMPTOMS

When you open an incoming e-mail message, you may see a blank message or these three characters

ÿþ<

CAUSE

This occurs when the following conditions are true:

• The message is created using Microsoft Outlook Express version 5.



• The message is a reply, sent in HTML format.



• The message does not use the option include message in reply.

RESOLUTION

Ask the sender to send you e-mail messages formatted in Plain Text, rather than HTML.

-or-

Ask the sender to include original messages in his or her replies.

MORE INFORMATION

The following procedures define settings in Outlook Express to avoid the behavior described in the "Symptoms" section.

Sending in Plain Text to Specified Contacts

1. In Outlook Express, on the Tools menu, click Address Book.



2. Right-click a contact you always want to send messages to in Plain Text.



3. On the shortcut menu, click Properties.



4. On the Name tab, click to select Send E-Mail using plain text only, and then click OK.

Sending in Plain Text to All Contacts

1. In Outlook Express, on the Tools menu, click Options.



2. On the Send tab, click to select Plain Text under Mail Sending Format, and then click OK.

Including Original Message Text in Replies

1. In Outlook Express, on the Tools menu, click Options.



2. On the Send tab, click to select Include message in reply, and then click OK.

Additional query words: OL2K OE5

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb