OL2000: (CW) Error Messages When Accessing a Schedule+ Resource Account

ID: Q240771

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

When scheduling a meeting with a Microsoft Schedule+ Resource account, you may receive one of the following messages.

If you attempt to open the Resource account to directly book the meeting:

Unable to open the schedule file for a Schedule+ user. The program for the attachment may not have been installed properly or may have been moved or deleted. Reinstall the program in which the attachment was created.

-or-

Unable to directly book this meeting with a resource because an attempt to log on to Schedule+ failed. Would you like to send a meeting request instead?

If you attempt to invite the Resource account through an e-mail meeting request:

You marked "" as a resource. You cannot schedule a meeting with "" because you do not have the appropriate permissions for that account. Either enter the name as required or optional attendee or talk to your administrator about giving you permissions to the schedule "".

CAUSE

The Schedule+ support files are not installed. This can occur even if you upgrade an Outlook 98 installation that had the Schedule+ support files installed.

RESOLUTION

Use one of the following techniques to install the Schedule+ support files:

Run Microsoft Office 2000 or Outlook 2000 Setup, with the ADDLOCAL command-line switch for Schedule+.

Run Office 2000 or Outlook 2000 Setup and select Run all from My Computer for Outlook.

Modify the Setup.ini file to install the Schedule+ support files.

MORE INFORMATION

To Run Setup with the ADDLOCAL Command-line Switch

This adds only the Schedule+ support files to an existing installation.

Click Start, and click Run.

In the Open window, type:
```
<Drive>\<path to Setup.exe>\Setup.exe /ADDLOCAL="OutlookSchedulePlus" 
```
(This is case sensitive, and must be typed with the quotation marks.

Click OK.

To Run Setup and Select "Run all from My Computer" for Outlook

This adds the Schedule+ support files to an existing installation, plus the following other features:

Mail.oft Template

Non-English Editing Support

Outlook Messaging

Publish Calendar to Web

Symantec Fax Starter Edition (can be removed in step 6)

To add the Schedule+ support files:

Quit Outlook.

Click Start, point to Settings, and click Control Panel.

Click Add/Remove Programs.

Click to select Microsoft Office 2000, and click Add/Remove.

In the Maintenance Mode dialog box, click Add or Remove Features.

Click the icon to the left of Microsoft Outlook for Windows, and then click to select Run all from My Computer.

Click the plus sign (+) to the left of Microsoft Outlook for Windows, and then select the installation option for each Outlook feature that you do not want to run from your computer.

Click Update Now.

To Modify the Setup.ini File to Install the Schedule+ Support Files

If you have deployed Office on a network, you can use a Setup.ini file to add the Schedule+ support files. This file is used by including it in the same folder as the Setup.exe file, or by pointing to it with the Setup command-line switch, /settings <path to ini file>.

This adds only the Schedule+ support files to an existing installation.

Copy the Setup.ini file from the Office CD.

Open the Setup.ini file in NotePad.

Remove the semicolon (;) from the [Options] section header and add the following PropName=PropValue for the Schedule+ support files:

ADDLOCAL=OutlookSchedulePlus (This string is case sensitive.)

Close and Save the Setup.ini file and run Setup again.

If you have installed Outlook on several different machines without deploying from a network server, you can copy the Setup.ini file to a diskette and run setup from the Office 2000 CD on each machine with the following command line:

<CD ROM Drive>:\Setup.exe /settings a:\setup.ini

REFERENCES

For additional information about using the Custom Installation Wizard, please click the article number below to view the article in the Microsoft Knowledge Base:

Q234370 OL2000: How to Configure Outlook Settings in the CIW

Additional query words: OL2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb