OL2000: Errors When Sending E-mail from an Office Program

• Microsoft Outlook 2000

SYMPTOMS

When you attempt to send e-mail from a Microsoft Office program, Microsoft Internet Explorer, or any program that supports the Simple Messaging Applications Program Interface (MAPI) transport, you may receive the following error message:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

Outlook caused an invalid page fault in module Mso9.dll at <address>.

CAUSE

You installed the Outlook Personal Folders Backup Utility, and Outlook was not running at the time you attempted to send the message.

RESOLUTION

• Start Outlook before attempting to send an e-mail message from another program.

• Uninstall the Microsoft Outlook Personal Folders Backup utility.

1. Start Outlook.



2. On the Tools menu, click Options.



3. On the Other tab, click Advanced Options.



4. Click COM Add-Ins.



5. Click to clear Outlook Backup Addin.



6. Click OK three times to close the Options.



7. Click Exit on the File menu.

MORE INFORMATION

The error message sequence in the "Symptoms" section will be followed by one of the following depending on the selection made on the Send To menu:

• If you chose Send To Mail Recipient, the message will read:




<application> could not load the e-mail envelope. This could be caused by a network connection problem or a problem with your Office installation.

• If you chose Send to Mail Recipient (as Attachment), the message will read:

  <application> couldn't send mail because of MAPI failure: "Unspecified error".

REFERENCES

For additional information about the Personal Folders Backup Utility, please click the article number below to view the article in the Microsoft Knowledge Base:

Q238782 OL2000: How to Automatically Backup Your Personal Folders File

Q223607 OL2000: (CW) Fatal Error Linking File to Contact from Word

Q239769 OL2000: ErrMsg: Outlook caused an invalid page fault...

Q241817 Invalid Page Fault in Module Mso9.dll

Additional query words: OL2K ipf pst outlook backup

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb