OL2000: (CW) How to Display Contacts for Two Different Mailboxes in the Same Outlook Address Book

ID: Q241094

The information in this article applies to:
  • Microsoft Outlook 2000
NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SUMMARY

When you use Outlook to open more than one Microsoft Exchange Server mailbox, only the contacts from the primary mailbox are available in the Outlook Address Book.

This article describes how to make the contacts from each mailbox, both primary and secondary, available in the profile or Outlook Address Book.

This procedure requires the following major steps:

  • Create a new profile For the secondary mailbox


  • Initialize the secondary mailbox contacts folder


  • Point the Exchange Server service to the primary mailbox


  • Initialize the primary mailbox contacts folder



MORE INFORMATION

Create a New Profile For the Secondary Mailbox

  1. Click Start, point to Settings, and click Control Panel.


  2. Double-click the Mail or Mail and Fax icon in Control Panel.


  3. Click Show Profiles and then click Add.


  4. Click Manually configure information services and click Next.


  5. Type a name for your new profile and click Next.


  6. On the Services tab, click Add and then click to select Microsoft Exchange Server and click OK.


  7. Type the name of your Exchange Server and the name of the "secondary" mailbox. You must have permissions to open and use this mailbox.


  8. On the Advanced tab, click Add, type the name of your "primary" mailbox, and click OK.


  9. On the Services tab, click Add, click Outlook Address Book, and click OK, OK, Next, and Finish.


Initialize the Secondary Mailbox Contacts Folder

  1. Start Outlook using the new profile.


  2. Right-click the Contacts icon on the Outlook Bar, and click Properties on the shortcut menu.


  3. On the Outlook Address Book tab, click to select Show this folder as an e-mail Address Book, and click OK.


  4. On the File menu, click Exit and Log Off.


Point the Exchange Server Service to the Primary Mailbox

  1. Click Start, point to Settings, and click Control Panel.


  2. Double-click the Mail or Mail and Fax icon in Control Panel.


  3. Click Show Profiles, click to select the new profile from above, and click Properties.


  4. Click to select Microsoft Exchange Server and click Properties.


  5. On the Advanced tab, click Remove, to remove the primary mailbox name.


  6. On the General tab, delete the name of the secondary mailbox, and type the name of the primary mailbox.


  7. On the Advanced tab, click Add, and type the name of the secondary mailbox.


  8. Click OK, OK, and Close.


Initialize the Primary Mailbox Contacts Folder

  1. Start Outlook using the new profile.


  2. Right-click the Contacts icon on the Outlook Bar, and click Properties on the shortcut menu.


  3. On the Outlook Address Book tab, click to select Show this folder as an e-mail Address Book, and click OK.


On the Tools menu, click Address Book, and both Contacts folders will be available.


REFERENCES

For additional information about Contacts and the Address Book, please click the article numbers below to view the articles in the Microsoft Knowledge Base:

Q197577 OL2000: (CW) Show This Folder as an E-mail Address Book Is Dim
Q197907 OL2000: (CW) Contact Information Does Not Appear in Address Book

Additional query words: OL2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbhowto kbinfo


Last Reviewed: September 21, 1999
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