OL2000: (IMO) Blank Page Printed Instead of Received Fax

ID: Q241238

The information in this article applies to:

Microsoft Outlook 2000


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NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

When you try to print a fax that you received using Symantec Fax Starter Edition, to a Hewlett Packard (HP) 1000c, a blank page results.

This problem may also occur with the following printers in the Hewlett Packard and Canon product line:



Hewlett Packard
---------------
HP 660c        HP 692c        HP 820C        HP 870cse
HP 670c        HP 693c        HP 850C        HP OfficeJet Pro 1150C/Cse
HP 682         HP 694c        HP 855c       

Canon
-----
BJC-70
BJC-240c

RESOLUTION

Method 1: Use a Printer Driver from the Microsoft Windows 95 CD

You may be able to successfully print received faxes on HP printers using the HP 550C driver provided with Microsoft Windows 95 or on Canon printers by installing older drivers from your Windows 95 CD.

For more information about installing printers, search the Windows 95 Help Index for "printer drivers, installing."

Method 2: Update the Printer Driver from the Manufacturer

Upgrade to the most recent driver version for the listed HP printers. To obtain an updated driver, consult the Hewlett Packard Customer Care Home Page at:

http://www.hp.com/cposupport/eschome.html

This Web site changes often. Customers can navigate their Web browsers to the correct download area using the main HP home page:

http://www.hp.com

Upgrade to the most recent driver version for the Canon printer. To obtain an updated driver, consult the Canon Computer System's Web site:

http://www.ccsi.canon.com/techsupport/downloads/index.html

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: OL2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb