OL2000: Error Opening Task Request with Custom Keywords Field

ID: Q241243

The information in this article applies to:

Microsoft Outlook 2000

SYMPTOMS

You add a user-defined keywords field to a task form, and when a person receives an assigned task, the following error message appears when they open the task request:

Can't open this item. Could not complete the operation. One or more parameter values are not valid.

You then cannot delete the item from your Inbox.

RESOLUTION

Do not use a user-defined keywords field on a task form that can potentially be assigned to someone.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

If you have already experienced this problem and have an item in your Inbox that Outlook cannot delete, contact your Microsoft Exchange Server administrator or Exchange Server support personnel. Exchange Server includes a utility called the Information Store Viewer (Mdbvue32.exe) that can delete the item from the Inbox. This utility is available on the Exchange Server CD and should only be used by Exchange Server administrators or support personnel.

REFERENCES

For additional information about keywords fields, click the article number below to view the article in the Microsoft Knowledge Base:

Q201099 OL2000: Working with Keywords Fields from VBScript

For additional information about available resources and answers to commonly asked questions about Microsoft Outlook 2000 solutions, click the article number below to view the article in the Microsoft Knowledge Base:

Q146636 OL2000: Questions About Custom Forms and Outlook Solutions

Additional query words: OutSol OutSol2000 OL2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug