OL2000: (CW) Error Message "Unable to Copy Working Files..." in Team Folders

ID: Q241369

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

You are completing the configuration for Team Folders, when you click Finish on the final screen of the Team Folders Wizard, you receive the following error message

Unable to copy working files to temporary directory for your team folder <teamfolder name>.

where <teamfolder name> is the type of Team Folder you were attempting to configure.

CAUSE

The Team Folders template files are missing, or the path to those files is incorrectly configured in the registry.

RESOLUTION

If this is happening to one of the six Team Folders templates that comes with Outlook 2000 Team Folders, rerun the Team Folders Wizard setup to fix the problem.

If this problem is occurring with a customized Team Folders template, make sure the AppPath value is correctly defined in the registry and that the files for the template are in the folder defined in the AppPath value. This value can be found at the following location in the registry

HKey_Current_User\Software\Microsoft\Office\Outlook\Addins\ Microsoft.OLTeamFolderWizard\<language id>\<teamfolder type>

where <language id> is the numeric designation for Office Language installation folder and <teamfolder type> designates Team Folder types. For example, the <language id> for U.S English is 1033. Examples of <teamfolder type> as seen in the above registry key are Team Tasks, Team Calendar and Discussion.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OL2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug