OL2000: (CW) Icon Does Not Change to Open Envelope After Message Is Read

ID: Q241661

The information in this article applies to:

Microsoft Outlook 2000


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NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

After you read an incoming e-mail message, the envelope icon may not change from a closed to an open envelope.

CAUSE

This problem was reported for messages containing attachments when your Microsoft Exchange Server uses Network Associates' Groupshield Anti-Virus software version 4.0.2.

RESOLUTION

You can still determine a message's read/unread state by noticing whether the subject is displayed in bold font (unread) or regular font (read).

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

REFERENCES

For additional information about read/unread message icons, please click the article number below to view the article in the Microsoft Knowledge Base:

Q195675 OL2000: (IMO) Icons for Sent Faxes Appear as Unread

Additional query words: OL2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb